Frequently Asked Questions

You may book a tour through any of the following convenient methods:

• Via our official website's secure booking system
• Through WhatsApp communication at +91 9142127700

We accept a comprehensive range of payment options including:

• All major credit/debit cards (Visa, MasterCard, American Express)
• Net banking facilities
• UPI payments (Google Pay, PhonePe, Paytm)
• Direct bank transfers

Yes, we typically require a 25% deposit at the time of booking to secure your reservation. The remaining balance is due 15 days before your departure date.

Our cancellation policy is as follows:

• 30+ days before departure: Full refund minus processing fees (5%)
• 15-29 days before departure: 50% refund
• 8-14 days before departure: 25% refund
• 0-7 days before departure: No refund

For domestic tours, you'll need a valid government-issued photo ID (Aadhar Card, Passport, or Driver's License). For international tours, you'll need a valid passport with at least 6 months validity, visas (where required), and any necessary health certificates or vaccinations.

Yes, we offer special discounts for groups of 8 or more people traveling together. Group discounts typically range from 5-15% depending on the tour package and group size. Contact our group travel specialists for customized quotes.

Absolutely! We specialize in creating customized tour itineraries tailored to your preferences, budget, and schedule. Our travel consultants will work with you to design your perfect holiday experience.

Your safety is our top priority. We:

• Work only with licensed and vetted transportation providers
• Choose accommodations with excellent safety records
• Provide 24/7 emergency contact support
• Ensure all guides are trained in first aid
• Monitor travel advisories and adjust itineraries as needed

Most of our tours are suitable for all ages, though some adventure tours may have minimum age requirements (typically 12+). We also offer special family-friendly tours and senior citizen packages. Please check specific tour details or consult with our travel experts.

Yes, we can accommodate most dietary restrictions (vegetarian, vegan, gluten-free, etc.) and mobility requirements with advance notice. Please inform us of any special needs at the time of booking so we can make appropriate arrangements.

Yes, we strongly recommend travel insurance for all trips. We offer comprehensive travel insurance packages that cover trip cancellation, medical emergencies, lost luggage, and other unforeseen circumstances. Insurance can be added during the booking process.

In the event of severe weather conditions impacting tour operations, we implement the following contingency measures:

• Itinerary modification with alternative activities of comparable value
• Tour rescheduling to mutually convenient dates
• Appropriate refunds based on services rendered, as per the specific circumstances

Yes, Namaste Safar Holidays Private Limited is a fully registered entity under the Companies Act, possessing all requisite licenses and certifications to operate as a professional tour operator in India. We are duly registered with the Ministry of Corporate Affairs and comply with all regulatory requirements.

Our team comprises highly seasoned professionals with extensive industry experience ranging from 14 to 20 years. This wealth of knowledge ensures we deliver exceptional service quality and insightful travel experiences. Our staff undergoes regular training to maintain the highest standards of professionalism and customer service.

Namaste Safar Holidays Private Limited was founded on 19th March 2010. With over a decade of operation, we have built a strong reputation as a reliable and customer-focused travel service provider in the industry.

For any inquiries or assistance, please reach us through any of these channels:

• Email: info@namastesafar.in
• WhatsApp: +91 9142127700
• Via the contact form available on our website